The Massachusetts Office of the Child Advocate reports a “substantial increase in outreach to the OCA’s Complaint Line in recent years,” according to a recently released report.
Massive Surge in Calls to OCA Complaint Line
The report states that in FY25, “the OCA received 993 Complaint Line inquiries, an 87 percent increase from FY24 and a 203 percent increase since FY20.”
The Office of the Child Advocate, under the direction of Maria Z. Mossaides, is an “independent executive branch state agency with oversight and ombudsperson responsibilities, established by the Massachusetts Legislature in 2008.”
Among other responsibilities, OCA oversees and monitors the services delivered by child-serving agencies.
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